Membership Questions

Website Questions

• Problems Redeeming Gift Card - I receive an error saying the code has already been redeemed!
• I'm seeing a blank screen when logging into my subscription!
• How to adjust the video quality
• How do I reset my password?
• Why is the audio sound not working?
• How do I favorite a lesson and where does the website save my favorites?

App Questions

• The website does not recognize my email/password? I can't reset my password through the app!
• The app could not load content, what is wrong?
• How to Chromecast and AirPlay
• What apps are available and what devices are they compatible with?
• Where are all of the drawing categories in the new app?

General

• How To Restore In-App Purchase
• Using filters and categories in our new app and website!
• Can I embed or link to your membership lessons for my students?
• I just signed up for the yearly membership, why am I getting a renewal notice in 4 days?
• How do I update my credit card and billing information?
• Where can I find the PDFs mentioned in the Art Core videos?

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